Liability Terms

These Liability Terms (the "Terms") set out the conditions relating to damage, loss, theft, and liability in connection with the hire of camera equipment from KAMERALENDS. They form part of and should be read alongside the KAMERALENDS Camera Rental Agreement. In the event of any conflict, the Rental Agreement shall take precedence. By completing a booking, you confirm you have read, understood, and agree to be bound by these Terms.

1. Definitions

2. Equipment Condition at Handover

KAMERALENDS will inspect, clean, and test all Equipment before each rental. Every camera is provided in full working order with a fully charged battery and a formatted memory card.

At the point of handover, KAMERALENDS will create a Condition Record by photographing the Equipment (front, back, screen, and lens) and sending the photographs to the Customer via WhatsApp, SMS, or email.

The Customer has 30 minutes from receipt of the Equipment to review the Condition Record and report any pre-existing damage. Reports must be made by replying to the message containing the Condition Record. If no issues are reported within 30 minutes, the Equipment is deemed accepted in the condition documented. The Condition Record serves as the baseline for any damage assessment upon return.

3. Customer Care Obligations

The Customer is responsible for the Equipment from the moment of handover until the moment it is returned to KAMERALENDS. Reasonable care means treating the Equipment with the same level of caution that a careful person would apply to their own property of equivalent value.

The Customer must not:

• Submerge the Equipment in water, or expose it to rain, excessive moisture, sand, dust, or extreme temperatures
• Drop, strike, crush, sit on, or otherwise subject the Equipment to physical impact
• Attempt to open, disassemble, modify, or repair the Equipment
• Remove, obscure, or alter any labels, stickers, serial numbers, or identification marks
• Use the Equipment while under the influence of alcohol or drugs to a degree that impairs their ability to take reasonable care of it
• Lend, sub-hire, or transfer possession of the Equipment to any third party
• Use the Equipment for any commercial purpose without the prior written consent of KAMERALENDS
• Use the Equipment for any unlawful purpose

The Equipment is consumer electronics and is not waterproof, shockproof, or dustproof unless expressly stated otherwise.

4. Inspection and Damage Assessment on Return

Upon return, KAMERALENDS will carry out a visual and functional inspection — examining the camera body, lens, screen, buttons, charging port, memory card slot, and all accessories — and compare the condition against the Condition Record.

If damage beyond normal wear and tear is identified, KAMERALENDS will photograph the damage, assess the severity, and notify the Customer within 48 hours with photographic evidence and a written assessment.

Normal wear and tear means minor cosmetic marks consistent with careful, standard use. It does not include scratches to the lens or screen, water marks, dents, chips, cracks, or any damage that affects functionality beyond what would be expected from a single careful use. KAMERALENDS will not charge for damage that was documented in the Condition Record at handover.

5. Damage Liability

KAMERALENDS will seek the most cost-effective repair option where possible. Repair costs will be based on actual quotes from reputable repair providers. If multiple items of Equipment are damaged, each will be assessed separately; the total combined liability will not exceed the overall Replacement Value of £175.

6. Loss and Theft

If the Equipment is lost, the Customer must notify KAMERALENDS as soon as reasonably practicable. The Customer is liable for the full Replacement Value (up to £175).

If the Equipment is stolen, the Customer must notify KAMERALENDS, report the theft to the police as soon as reasonably practicable, and provide KAMERALENDS with the crime reference number within 48 hours. Where a valid crime reference number is provided, KAMERALENDS will review the circumstances on a case-by-case basis and may, at its sole discretion, reduce the Customer's liability where the theft occurred despite the Customer taking all reasonable precautions. This is not a guarantee of any reduction.

If the Equipment has not been returned and KAMERALENDS has received no contact within 24 hours of the agreed return time, the Equipment will be assumed stolen and the full Replacement Value will become immediately due. KAMERALENDS reserves the right to report the matter to the police.

Non-return of any accessory forming part of the Equipment will incur the following replacement charges:

Accessory replacement charges are in addition to any damage charges for the camera itself, but the total combined liability will not exceed the overall Replacement Value of ��175.

7. How Charges Are Collected

Where a damage, loss, or non-return liability is established, KAMERALENDS will charge the Customer's Payment Method for the assessed amount. The amount charged will not exceed the assessed liability. The Customer will be notified by email at the time of the charge, including a breakdown of the assessment and the amount collected.

If the Payment Method cannot be charged, KAMERALENDS will issue the Customer with an invoice including a breakdown of the assessment, photographic evidence, and the cost calculation. The Customer agrees to pay any such invoice within 14 days of the date of issue, by bank transfer or card payment via a secure payment link.

If the Customer fails to pay within 14 days, KAMERALENDS reserves the right to: send a formal reminder and allow a further 7-day grace period; charge interest on the outstanding amount at 4% above the Bank of England base rate, calculated daily from the due date; refer the debt to a third-party collections agency; or pursue the outstanding amount through the small claims court. KAMERALENDS will always attempt to resolve payment matters directly before taking these steps.

8. Dispute Resolution

If the Customer disputes a damage or liability assessment, they must notify KAMERALENDS in writing by email within 7 days of receiving the assessment. The notification must include a clear statement of what is being disputed and any evidence the Customer wishes to submit.

KAMERALENDS will acknowledge receipt within 48 hours, review the submission alongside the Condition Record and return inspection evidence, and provide a written response within 14 days. If the assessment is amended, any excess amount charged to the Payment Method will be refunded within 5–10 business days.

If the dispute remains unresolved, either party may request an independent assessment from a qualified camera repair technician. The cost of the independent assessment will be borne by the party whose position is found to be incorrect; if the assessment supports a middle ground, the cost will be shared equally. If the dispute cannot be resolved through this process, either party may refer the matter to small claims mediation or the small claims court.

9. Exclusions and Limitations of KAMERALENDS' Liability

KAMERALENDS is not liable for:

• Loss of photographs, videos, or any other data stored on the memory card or Equipment
• Loss of enjoyment, missed opportunities, or disappointment arising from Equipment malfunction or unavailability
• Any indirect, consequential, or incidental loss or damage
• Any loss or damage arising from the Customer's use of the Equipment in a manner inconsistent with these Terms or the Rental Agreement

If the Equipment develops a fault through no fault of the Customer, the Customer will not be charged for damage related to the malfunction. KAMERALENDS will offer a full refund or a replacement camera subject to availability. The Customer should contact KAMERALENDS as soon as reasonably practicable if a malfunction occurs.

KAMERALENDS' total liability to the Customer under these Terms shall not exceed the Rental Fee paid for the relevant booking. Nothing in these Terms excludes or limits KAMERALENDS' liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under the laws of England and Wales. Nothing in these Terms affects the Customer's statutory rights under the Consumer Rights Act 2015.

10. Force Majeure

Neither KAMERALENDS nor the Customer shall be liable for any failure or delay in performing their obligations where such failure results from circumstances beyond their reasonable control, including but not limited to: natural disasters, severe weather, fire, flood, epidemic or pandemic, acts of terrorism, civil unrest, government action, power failure, or failure of telecommunications networks. The affected party must notify the other as soon as reasonably practicable.

11. Late Return

If the Equipment is not returned within one hour of the agreed return time, a late return fee of £10 will be charged. If the Equipment is subsequently classified as stolen (no return and no contact within 24 hours of the agreed return time), the late return fee already charged will be deducted from the Replacement Value liability so the Customer is not charged twice.

12. Amendments

KAMERALENDS may update these Terms from time to time. The version in effect at the time of booking will apply to that rental. Updated Terms will be published on the KAMERALENDS website with an updated version number and date.

Contact

For any questions about these Terms, contact us at kameralends@gmail.com or via our contact page.