Liability Terms

These Liability Terms (the "Terms") set out the conditions relating to damage, loss, theft, and liability in connection with the hire of camera equipment from KAMERALENDS. They form part of, and should be read alongside, the KAMERALENDS Camera Rental Agreement. In the event of any conflict, the Rental Agreement takes precedence. By completing a booking, you confirm you have read, understood, and agree to be bound by these Terms.

1. Definitions

2. Equipment Condition at Handover

We inspect, clean, and test all Equipment before each rental. Every camera is provided in full working order with a fully charged battery and a formatted memory card.

At handover, we create a Condition Record by photographing the Equipment (front, back, screen, and lens) and sending the photographs to you via WhatsApp, SMS, or email. You have 30 minutes from receipt to review the Condition Record and report any pre-existing damage by replying to that message. If no issues are reported within 30 minutes, the Equipment is deemed accepted in the condition documented. The Condition Record is the baseline for any damage assessment on return.

3. Customer Care Obligations

You are responsible for the Equipment from the moment of handover until it is returned to us. Reasonable care means treating the Equipment with the same caution a careful person would apply to their own property of equivalent value. You must not:

• Submerge the Equipment in water, or expose it to rain, excessive moisture, sand, dust, or extreme temperatures
• Drop, strike, crush, sit on, or otherwise subject the Equipment to physical impact
• Attempt to open, disassemble, modify, or repair the Equipment
• Remove, obscure, or alter any labels, stickers, serial numbers, or identification marks
• Use the Equipment while under the influence of alcohol or drugs to a degree that impairs your ability to take reasonable care of it
• Lend, sub-hire, or transfer possession of the Equipment to any third party
• Use the Equipment for any commercial purpose without our prior written consent
• Use the Equipment for any unlawful purpose

The Equipment is consumer electronics and is not waterproof, shockproof, or dustproof unless expressly stated otherwise.

4. Inspection and Damage Assessment on Return

On return, we carry out a visual and functional inspection — examining the camera body, lens, screen, buttons, charging port, memory card slot, and all accessories — and compare the condition against the Condition Record. If damage beyond normal wear and tear is identified, we will photograph it, assess the severity, and notify you within 48 hours with photographic evidence and a written assessment.

Normal wear and tear means minor cosmetic marks consistent with careful, standard use. It does not include scratches to the lens or screen, water marks, dents, chips, cracks, or any damage that affects functionality beyond what would be expected from a single careful use. We will not charge for damage documented in the Condition Record at handover.

5. Damage Liability

These categories are aligned with Clause 7 of the Rental Agreement. All charges reflect the actual cost we reasonably incur and are not punitive.

We will seek the most cost-effective repair option, based on actual quotes from reputable repair providers. If multiple items are damaged, each is assessed separately; total combined liability will not exceed the Replacement Value of £200.

6. Loss and Theft

If the Equipment is lost, notify us as soon as reasonably practicable; you are liable for the Replacement Value (up to £200).

If the Equipment is stolen, notify us, report the theft to the police as soon as reasonably practicable, and provide us with the crime reference number within 48 hours (or as soon as the police issue one if later). Where a valid crime reference number is provided, we will review the circumstances on a case-by-case basis and may, at our discretion, reduce your liability where the theft occurred despite you taking all reasonable precautions. This is not a guarantee of any reduction.

Treated as stolen, then returned. If the Equipment has not been returned and we have received no contact within 24 hours of the agreed return time, it will be treated as lost or stolen and the Replacement Value becomes due; we may report the matter to the police. If you subsequently return the Equipment undamaged and in working order, we will refund the Replacement Value charge, less the £10 late fee and any reasonable, evidenced administrative or recovery costs actually incurred. We will not retain the full Replacement Value for Equipment returned to us in good condition.

Non-return of any accessory forming part of the Equipment will incur the following replacement charges:

Accessory replacement charges are in addition to any damage charges for the camera itself, but total combined liability will not exceed the Replacement Value of £200.

7. How Charges Are Collected

Where damage, loss, or non-return liability is established, we will charge your Payment Method for the assessed amount, which will not exceed the assessed liability. We will notify you by email at the time of the charge, including a breakdown of the assessment and the amount collected.

If the Payment Method cannot be charged, we will issue an invoice including a breakdown of the assessment, photographic evidence, and the cost calculation. You agree to pay any such invoice within 14 days of issue, by bank transfer or card payment via a secure payment link.

If you fail to pay within 14 days, we reserve the right to: send a formal reminder and allow a further 7-day grace period; charge interest on the outstanding amount at 4% above the Bank of England base rate, calculated daily from the due date; refer the debt to a third-party collections agency; or pursue the amount through the small-claims court. We will always attempt to resolve payment matters directly before taking these steps.

8. Dispute Resolution

If you dispute a damage or liability assessment, notify us in writing by email within 7 days of receiving it, stating clearly what is disputed and including any evidence you wish to submit.

We will acknowledge receipt within 48 hours, review your submission alongside the Condition Record and return-inspection evidence, and provide a written response within 14 days. If the assessment is amended, any excess charged to the Payment Method will be refunded within 5–10 business days.

If the dispute remains unresolved, either party may request an independent assessment from a qualified camera repair technician. The cost of that assessment is borne by the party whose position is found to be incorrect; if the assessment supports a middle ground, the cost is shared equally. If still unresolved, either party may refer the matter to small-claims mediation or the small-claims court.

9. Exclusions and Limitations of Our Liability

We are not liable for: loss of photographs, videos, or any other data stored on the memory card or Equipment; loss of enjoyment, missed opportunities, or disappointment arising from Equipment malfunction or unavailability; any indirect, consequential, or incidental loss; or any loss or damage arising from your use of the Equipment inconsistent with these Terms or the Rental Agreement.

If the Equipment develops a fault through no fault of yours, you will not be charged for damage related to the malfunction. We will offer a full refund or a replacement camera subject to availability. Contact us as soon as reasonably practicable if a malfunction occurs.

Our total liability to you under these Terms shall not exceed the Rental Fee paid for the relevant booking. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under the laws of England and Wales. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015; where any exclusion or limitation conflicts with those rights, your statutory rights prevail.

10. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where it results from circumstances beyond their reasonable control, including natural disasters, severe weather, fire, flood, epidemic or pandemic, acts of terrorism, civil unrest, government action, power failure, or failure of telecommunications networks. The affected party must notify the other as soon as reasonably practicable.

11. Late Return

If the Equipment is not returned within one hour of the agreed return time, a late return fee of £10 will be charged. If the Equipment is subsequently treated as stolen (no return and no contact within 24 hours of the agreed return time), the late return fee already charged will be deducted from the Replacement Value liability so that you are not charged twice.

12. Amendments

We may update these Terms from time to time. The version in effect at the time of booking applies to that rental. Updated Terms will be published on the KAMERALENDS website with an updated version number and date.

13. Contact

For any questions about these Terms, contact us at kameralends@gmail.com or via our contact page.